Archives of #improvement

Creating Super Star Employees - Ephraim Zagelbaum

The Staffing Guide, Part Two: Creating Super Star Employees

Let’s say you have a Super Star Manager. They come in early, they do every task perfectly. Your residents love them. Heck, you love them too! They teach their team exactly what they need to do when they need to do it. And if something doesn’t get done, they’ll swoop in and do it themselves. […]
Staffing Guide | Ephraim Zagelbaum

The Staffing Guide, Part One: Enacting Change

Hop onto any forum with SNF Administrators and you’ll read about one of the biggest challenges facing nursing homes. Symptoms are as follows: Staff members begin to exhibit passive-aggressive behavior. “Well, that’s the way we’ve always done it” “That’s a waste of my time.” “I’ve been doing this job for years, I know what actually […]
agingrobot | Ephraim Zagelbaum

iPhones & Nursing Homes

The iPhone X is scheduled to be available for preorder on October 27th. There are all sorts of new features with the latest phone, the better camera, facial recognition… but this isn’t an advertisement for Apple. No, what’s really got me thinking about the iPhone X is just the technological advances that are available these […]
Taking A Step Back

The Power of Taking a Step Back

Every month, I take a step back from the metrics, reports and analytical work of my business—or rather, I take a step back from “work” to think. It’s during this time that I reflect on the successes and failures of the month before. How often was I frustrated, or a member of my staff left […]